All returns require approval. Please submit a ticket or contact firstname.lastname@example.org for approval before sending back merchandise.
Kolossal Games will accept returns on all unopened products within 2 weeks of delivery. Kolossal Games does not cover shipping costs on returns.
DAMAGED OR INCOMPLETE PRODUCTS
We understand that all backers want to receive their items in pristine condition; however, the realities of worldwide shipping can sometimes make this difficult. We guarantee that the product you receive will be complete and all internal components in perfect condition. We will do our best to ensure that your package arrives in good condition, but all decisions on box replacements will be made on a case by case basis. Due to the difficulty and expense in replacing boxes, depending on your region, we will not be able to replace some boxes with minor cosmetic damage only.
If you refuse to accept your package on arrival we will not issue you a refund for the cost of the order/pledge.
If you decide to cancel your Kickstarter/Late Pledge Kolossal will issue a refund minus a 10% processing fee to cover the cost paid to Kickstarter/Pledge Manager and credit card companies.
Pledges cancelled with 7 days of the Kickstarter ending will not be subject to this fee.